Frequently Asked Questions

General Enquiries

Are your products 100% Ayurvedic?

Yes, all our products are based on classical Ayurvedic texts and made from natural herbs, minerals, and oils. No harmful chemicals are used.

Do your products have any side effects?

Our products are generally safe when taken as directed. However, we always recommend consulting a qualified Ayurvedic practitioner if you have serious medical conditions or are taking other medicines.

How can I choose the right product for my problem?

You can call or WhatsApp us at +91 92598 49356 for free guidance. Share your symptoms, and we’ll suggest the right Ayurvedic solution.

Do I need a prescription to buy your products?

No, our products are made from classical formulations that are available without prescription. However, usage instructions should be followed carefully.

Is your store certified or registered?

Yes, we operate under proper legal and regulatory compliance. All products are sourced from licensed manufacturers using GMP-certified processes.

Shipping & Delivery

Do you deliver all over India?

Yes, we deliver to all pin codes across India through trusted courier partners.

How long does delivery take?

Orders are usually dispatched within 24-48 hours, and delivery takes 3–7 working days, depending on your location.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking ID via SMS/Email/WhatsApp to monitor your parcel.

What if my order is delayed or stuck?

In rare cases of delay, please contact our support at +91 92598 49356. We’ll follow up with the courier and keep you informed.

Do you offer express or same-day delivery?

At present, we offer standard delivery only, but express delivery may be possible for Saharanpur and nearby areas. Contact us to check availability.

Payment

What payment methods do you accept?

We accept UPI, Google Pay, PhonePe, Paytm, Debit/Credit Cards, and Cash on Delivery (COD).

Is Cash on Delivery available?

Yes, COD is available on most orders. A small additional charge may apply in some regions.

Is online payment secure on your website?

Yes, we use a secure payment gateway with encryption to keep your data safe.

Returns & Refunds

Can I return a product after delivery?

Returns are accepted only in case of damaged, defective, or wrong products received. Please contact us within 48 hours of delivery.

How do I request a return or replacement?

Call or WhatsApp us at +91 92598 49356 or email info@healthyjeevanayurveda.in with your order details and a photo of the issue.

When will I get my refund?

If your return is approved, the refund will be processed within 5–7 working days via your original payment method.